A storm has erupted on social media platforms, notably within Facebook groups, as Pakistan Telecommunication Company Limited (PTCL) faces severe backlash over allegations of threatening to disconnect traditional landlines unless customers succumb to subscribing to their internet services. Disturbing reports indicate that linemen installing or fixing landlines are allegedly pressuring customers into internet subscriptions, raising serious concerns about consumer choices and rights.
The deluge of complaints reveals a troubling pattern where customers seeking the installation of a conventional landline find themselves coerced into signing up for PTCL’s internet services, specifically Fiber Flash. This has resulted in widespread frustration and confusion among consumers, who feel cornered into decisions that may not align with their preferences or needs.
In an unexpected twist, some customers have reported linemen arriving to switch their copper phone lines to fiber, only to face insistence on opting for Fiber Flash internet services as a mandatory prerequisite.
This dual strategy, bundling internet services with both new installations and upgrades, has ignited concerns about transparency and customer choice. Despite the advent of mobile networks and over-the-top (OTT) services rendering landlines obsolete, some customers still value their landline numbers for sentimental reasons.
PTCL seems to be exploiting this emotional connection to landline numbers by allegedly pressuring residential and business customers into opting for PTCL’s fiber internet services, even if they are satisfied with their existing internet service provider (ISP). With no fixed number portability option, customers are seemingly coerced into choosing PTCL.
The controversy has prompted discussions about the implications for healthy competition within the telecommunications industry. Critics argue that such practices could stifle consumer choice and create an unfair advantage in the market.
Several questions have emerged, leading to calls for a closer examination of the situation. Is PTCL, as a state-owned enterprise, leveraging its influence to monopolize the market by bundling landline services with internet subscriptions? Are these reported practices a violation of consumer rights and a breach of fair competition standards?
Industry experts and regulatory authorities are now urged to swiftly intervene and investigate these alleged malpractices, ensuring that consumers are not unduly coerced or limited in their choices. The Pakistan Telecommunication Authority (PTA) must be notified to conduct a thorough inquiry into this issue and take measures to maintain a fair and competitive landscape.
As the controversy unfolds, consumers are encouraged to be vigilant and aware of their rights when dealing with service providers. Industry watchdogs and regulatory bodies are urged to address these concerns promptly to maintain a level playing field and safeguard the interests of telecommunications consumers in Pakistan.
The outcome of these investigations could potentially shape the future landscape of the industry, influencing the balance between service providers and the rights of consumers in the digital age.
