The Lahore High Court (LHC) has ordered telecommunications giant Zong to refund over Rs. 2 billion to its customers after finding the company guilty of charging excessive amounts and imposing unapproved fees. The court’s decision comes after a lengthy investigation into customer complaints, which alleged unauthorized billing for services that were neither requested nor activated by users.
The court’s ruling has been hailed as a major victory for consumers, with authorities instructing Zong to ensure that the refunds are processed promptly. The telecom company has also been directed to revise its billing practices to avoid similar issues in the future.
Legal experts suggest that this ruling sets a significant precedent for consumer rights in Pakistan’s rapidly expanding telecom industry, urging companies to adhere strictly to transparent and fair billing practices.
